Payout Terms

1. Who holds the money

When a customer pays you, the charge is taken on your own merchant account, which you are underwritten for during onboarding. The payment processor holds those funds and pays them out to the bank account on that merchant account. VERA takes a platform fee on the payment (disclosed before you send each request) and otherwise never takes custody of your money.

One consequence is worth stating plainly: because VERA does not hold the funds, VERA cannot release a payout early, pause one, redirect one, or override a hold the processor has placed on your account. Where this document says a limit is the processor's, that is a statement about what VERA can actually do, not a disclaimer of responsibility.

2. Your first payout

The first payout on a new merchant account is held for 7 to 14 days while security and risk checks are completed. The window is counted from your first successful payment, applies once, and cannot be shortened or waived by you or by VERA.

The Payouts screen shows the expected window for your account, counted from your own first settled payment. If the window passes without a payout, verification information is usually outstanding; the Payment Settings screen lists anything still needed from you.

3. Ongoing payout speed

After the first payout, United States accounts on the standard schedule are paid roughly 2 business days after a payment settles. Outside the United States, the delay is set for your country and it can be longer.

Business days exclude weekends and bank holidays, so a payment taken late in the week normally arrives the following week. Payments by bank debit (ACH) settle more slowly than card payments before the payout clock even starts, which is why the Payments screen counts them separately and never shows them as collected money until they settle.

4. Payout schedules

Your payout schedule is a setting on your merchant account. VERA reads the schedule back and shows it on the Payouts screen; contact support to change it.

• Daily. Your available balance is sent out every business day.
• Weekly. Your balance is sent once a week, on the weekday you pick.
• Monthly. Your balance is sent once a month, on the date you pick.
• Manual. Money stays in your balance until you ask for a payout.
• Instant. An eligible debit card or bank account can be paid in about 30 minutes, for an extra fee.

5. Instant payouts

Where your account supports it, an instant payout reaches an eligible debit card or bank account in about 30 minutes for an additional fee, published as 1.5% with a $0.50 minimum in the United States. That fee may change, and any change is published here before it takes effect.

Eligibility depends on your bank and your debit card, and VERA applies its own additional requirements before offering instant payouts: a minimum merchant-account age, a minimum amount of successfully settled volume, and dispute and refund rates within the configured thresholds. When you are not eligible, the Payouts screen states the specific reason.

6. Refunds, disputes, and failed payouts

Refunds you issue and disputes you lose are deducted from your balance, and from future payouts if the balance does not cover them. On a full refund VERA returns its platform fee; on a partial refund VERA keeps it, which is stated in the refund confirmation before you approve it. Processing fees are not returned on a refund.

If your bank rejects a payout, the money returns to your balance and the reason is reported, which VERA shows on the Payouts screen. Correct the bank details on your account and the next scheduled payout picks the money up.

7. What is on you

Keeping your merchant account verified and its bank details current is your responsibility, as is responding to requests for information. VERA surfaces outstanding requirements on the Payment Settings screen, but it cannot answer them for you, and payouts stop while a requirement is past due.

Your merchant account is opened under the terms you accepted during onboarding, together with the card network rules that apply to every merchant. Where those terms and this document differ on payout timing, holds, or eligibility, those terms govern.

8. Questions about a payout

If a payout is late, missing, or smaller than you expected, start on the Payouts screen: it shows the assigned arrival date, any failure reason, and the refunds or disputes taken out of your balance. If that does not explain it, contact support@meetmyvera.com with the payment or payout ID and we will help you read it, though only the processor can release funds or lift a hold.